truLOCAL is all based around convenience, which means you don’t have to be home to receive your order! We get as much details from you for shipping instructions as possible so that we can confidently leave packages at your doorstep or with a concierge. If you are not home during the time your box is dropped off, don’t stress. Because we use EPS insulated coolers and dry ice, your order will stay frozen until you get home. Our boxes are meant to keep your product frozen until the end of the delivery day, so if for whatever reason we are unable to leave your box at the door or with your concierge, it is your responsibility to pick up your package from the depot by the end of the day.