Frequently Asked Questions

What If I live in an apartment building?

    If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery/ if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house!

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