What if I live in an apartment without a concierge?

Answer

In that case, be sure to leave your buzzer code and special delivery instructions to leave the package at your door. Our boxes are meant to keep your product frozen until the end of the delivery day, so if for whatever reason we are unable to leave your box at the door or with your concierge, it is your responsibility to pick up your package from the depot by the end of the day.

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