You do not have to be home to accept your delivery, the dry ice will keep your package frozen until you get home! If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

If you are not home to accept the delivery, the package will be left at your front door or with your concierge. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

The package will stay frozen for up to 24 - 36 hours in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!

We ship on Monday - Saturday to arrive within 1-2 days depending on your location and assigned third-party courier! It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!

**Please note that the third-party couriers we work with may or may not ship on National Holidays such as New Years Day and Good Friday.

If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

Yes! You will receive a tracking number once your order has been picked-up from us.

Yes! Our packaging is curb-side recyclable. Our packaging consists of a cardboard outer box, paper insulation, and a recyclable bag (in Alberta and BC) to keep your box from getting soggy during transit.

You can type your postal code into the "Order Now" page on the website, and it will automatically check to see if you are in our delivery range.

Yes, absolutely! You can type your postal code into the "Order Now" page on the website, and it will automatically check to see if you are in our delivery range. Just be sure to leave any special shipping instructions, including a buzzer code or business name.

If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery/ if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house!

Despite how interesting dry ice can be, please always be sure to handle it with care. Usually the dry ice will have dissipated by the time you receive your package, but if there is any remaining simply remove it by carefully picking up the baggie at the top, and place the remaining dry ice outside to dissipate. The contents of your box will be quite cold due to proximity – we recommend using an oven mitt or a glove to unpack your box.

Once your order has been picked-up by a third party courier and shipped out, no changes, re-routes, or returns can be made. You will receive a reminder email 48 hours before your order renews, and it is your responsibility to make any necessary changes before your order is billed through, before it leaves our facility. 

Due to the nature of truLOCAL products, they cannot be returned.

We operate locally out of Ontario, Alberta, and British Columbia, and ship to most postal codes in those provinces. If you wonder if we ship to your area, enter your postal code on this page to check.

We are available from 8:30am-4:30pm EST Monday- Friday. For any inquiries outside of those hours, please feel free to email us! We always do our best to respond to emails during the evenings and weekends, so if you don't catch us on the phone, you definitely will through email!

We operate locally out of Ontario, Alberta, and British Columbia, and ship to most postal codes within those provinces. We also ship nationwide from Ontario to most postal codes in Quebec, Manitoba, Saskatchewan, Nova Scotia, Newfoundland, PEI, and New Brunswick! To check to see if we can ship to you, feel free to enter your postal code into the "Order Now" page!

We don't have a physical retail store location. All of our orders are placed online through our website, and we ship straight to you!

When an error occurs with a postal code, it’s because of one of two things: 1. The courier can’t guarantee a timely delivery. 2. Dry ice is considered a dangerous good, and the delivery area doesn’t accept/handle packages with dry ice. We are always trying to find new ways to get truLOCAL to even the most remote areas.

You choose your box size, choose how often you would like it delivered, and fully customize the contents of your box! All of our orders are placed online through our website, and we ship straight to you!

We have three different box sizes. The Starter box costs $145, the Family box costs $269, and the Mega box costs $339. You can customize your box by clicking the green "Build Your Box" button. Don’t worry, clicking that button doesn’t mean that you are committing to placing an order, but it will allow you customize a box and see the products and the process!

We usually suggest that you start with a regular box once a month and adjust the frequency as needed. It's tough to say exactly which box size and frequency will work for you, every individual and family is different! There are many factors to consider including how many people you are feeding, how often you are eating at home, how many meals a day contain meat, what cuts you're eating, and even how often you entertain guests!

Our starter box is a great box to sample because you can also try out the process of choosing which of our over 100 products will go in your box . You could also choose one of our many curated boxes that are pre-filled with our most popular items. A third option is to place an order for a Starter, Family, or Mega box and click “Cancel My Subscription" right after. There is no fine print so pause or cancel at anytime with no strings attached.

Our prices and quality are comparable to your specialty grocers, with the added convenience of home delivery plus the local factor!

Our Starter box comes with up to 18 portions of meat, the Family box comes with up to 40 portions of meat, and the Mega box has up to 52 portions of meat. It really depends on how much meat your household consumes.

No! There are no minimum orders. We have three different box sizes, the starter box for $145, the family box for $269 and the Mega box for $339. You can pause, skip, order a one-off box, or cancel at any time with no commitment or contracts!

The start box has 9 points to play with and the family box has 20 points to play with! Each cut is represented by a different point value, so you can customize your box to fit your lifestyle!

We know sometimes you need a little more in your box. Extra Points let you add items beyond your box's point limit. Whether you're craving an extra steak or planning a special dinner, Extra Points give you the flexibility to shop for the products you need.

When your next box is due, we'll automatically renew your subscription just the way you like it – Extra Points and all. Need to make changes? You can easily review and update your box anytime by visiting your Account Page. We'll keep everything exactly as you've set it up until you tell us otherwise

It's simple - just keep adding items to your box as normal. The point total at the bottom of your page will track your usage. Any Extra Points will appear as a separate line item during checkout.

Extra Points allow you to add more items to your truLOCAL box beyond its base points, giving you the flexibility to include premium cuts or extra favourites. Costs for Extra Points are the same as your box’s base point cost and are shown at checkout. Items added with Extra Points can automatically roll over into future orders, making customization even easier. There are limits to how many Extra Points you can add to your box. Read our Extra Points blog for more information.

Yes, absolutely! You can skip your next box online through your account!

Yes, absolutely! You can adjust your next billing date online through your account.

To cancel your subscription, just log in through “My Account”, click on “Update Shipping Info” on the left-hand side. Then scroll down and on the right-hand side and you’ll see “Manage Subscription”. Once you've clicked into "Manage Subscription", you’ll see a red “Cancel Subscription” button.

There are no penalties or fees for cancelling!

To order a one-off box, first place your order by clicking "Build Your Box " and following the steps. Once your box has been received, you can simply cancel the subscription to stop it from automatically renewing. To cancel your subscription, just log in through “My Account”, click on “Update Shipping Info” on the left-hand side. Then scroll down and on the right-hand side and you’ll see “Manage Subscription”. Once you’ve clicked into "Manage Subscription", you’ll see a red “Cancel Subscription” button.

Yes, absolutely! You can switch your contents up each time! Just be sure to edit your contents in between receiving your box, and your next scheduled billing date!

Just be sure to edit your contents in between receiving your box, and your next scheduled billing date! You can check your next scheduled billing date online on your account.

Just be sure to make any changes to your next box, at least 24-48 hours before your next scheduled billing date! You can check your next scheduled billing date online on your account, and you will also receive a reminder email 48 hours prior to your billing date.

You can check your next scheduled billing & shipping date online on your account, under "My Account".

To generate an invoice immediately, you can click My Account" then "Get My Box Now". Clicking “Get My Box Now” will push an order through immediately – so make sure that you’ve made any necessary content changes to your box prior to pushing your order through!

It is your responsibility to check your account for upcoming billing dates, and to check your emails for a reminder email before your order is scheduled to be billed! You will receive a reminder email 48 hours before your order is scheduled to renew. You can make any necessary changes to your order or subscription before your order has been billed through.

You can switch your frequency online through your account!

You can switch your box size online through your account!

Yes, absolutely! You can adjust your next billing date online through your account.

Yes, absolutely! You can put your orders on hold for as long as needed. You can do this through your account online.

To change your shipping address, you can login to your account and click My Account" then "Update Shipping Info".

Each customer has their own customer referral code, you can find this code under "My Account" then "Referrals"-- you can share your personal code with friends and family members. Every time a new truLOCAL customer signs up with your unique invite code, they’ll get a 15% discount on their first box – and you’ll get 500 Rewards Points that you can redeem for free stuff in your next box! If your referral orders a Starter box, valued at $145, they’ll receive $21.75 off their first order. If your referral orders a Family box, valued at $269, they’ll receive $40.35 off their first order. If your referral orders a Mega box, valued at $339, they’ll receive $50.85 off their first order. Discount will be applied to base box price only. 

There’s no limit on how many people can use your invite code.

There are two different was to add a referral promo code to your order.

The easiest way is to ask your friend for the url listed on their my account referral page and that will automatically add it to your shopping cart. The url will start with trulocal.ca/get-started/promo/XXXXXXXXXXX (with the Xs being a unique code for your friend).

The other way is to add their code to the promo card section of our checkout page when ordering any size of subscription box. You only need the unique code at the end of the example url above for this method.

Referral codes cannot be combined with other offers, and do not apply to one-off, promotional, bulk, or holiday boxes.

A promo code can be entered on the checkout page when ordering any size of subscription box.

Promo codes cannot be combined with other offers, and do not apply to one-off, promotional, bulk, or holiday boxes.

If you have more than one code handy, you can choose whichever one you would like to redeem upon checkout! Promo codes and referral codes cannot be combined.

Promo codes are only valid with Starter, Family, or Mega subscription boxes, and cannot be combined with any one-off, promotional, bulk, or holiday boxes.

Feel free to reach out to our Customer Experience team with any questions at all at info@trulocal.ca or 1-800-680-1512

We use Stripe to process all payments.

Although we do offer a few Pro-Cert Certified Organic products, not all of our products are Certified Organic. Any products that are Certified Organic, include “Organic” in their title. For now, we are focusing on the local & convenience factor. With the exception of some of our MSC Certified fish, our products are sourced in Ontario, Alberta, and British Columbia. 

We offer both grass fed & corn finished beef, grass fed & grass finished beef, grain fed chicken, grass fed chicken, vegetable fed pork, grass fed lamb & buffalo and wild-caught fish!

If you click the “Learn More” button on each product when building a box— a pop up will come up with a description, weights, nutritional info, ingredients, and some cooking tips!

If you click the “Learn More” button on each product when building a box— a pop up will come up with a description, weights, nutritional info, ingredients, and some cooking tips!

If you click the “Learn More” button on each product when building a box— a pop up will come up with a description, weights, nutritional info, ingredients, and some cooking tips!

Most of our products are individually packaged where possible! Some smaller cuts work best to package together, i.e. breakfast sausages, shrimp, lamb chops, etc.

The products listed on the website are the products we currently have available to add to your box! We are working on introducing new products each month as we grow! Believe it or not, we started with just ground beef, chicken and steak! We keep track of all the requests that come in, so definitely be sure to let us know if there is anything you would love to see added!

Feel free to check out the suppliers we work with on our supplier page. 

The grade varies based on supplier and cut, feel free to click the "Learn More" button on each product to find more details!

The chickens are raised cage-free, with plenty of space to roam and do what chickens do best!

The products from Heritage Cattle Co, Artisan Farms, Spragg's, and Farmcrest are 100% non-GMO.

All animals have naturally occurring hormones in them. "Raised without the use of added hormones" means that no additional hormones or growth promotants have ever been given to the animal.

All meat in Canada is "antibiotic free". By law, all meat is required to go through a withdrawal period before it can be processed for consumption. So as long as you're shopping for Canadian products, you can feel good about what you're eating! There is a difference between "antibiotic free" products and products that are "raised without antibiotics". "Raised without antibiotics" means that the animals have never been given any antibiotics throughout the course of their lives. Be sure to check out some of our awesome suppliers offering RWA products! www.trulocal.ca/our-suppliers

The products listed on the website are the products we currently have available to add to your box! We are working on introducing new products each month as we grow! Believe it or not, we started with just ground beef, chicken and steak! We keep track of all the requests that come in, so definitely be sure to let us know if there is anything you would love to see added!