We service most postal codes across Canada! To check to see if we can ship to you, feel free to enter your postal code into the "Order Now" page.

You do not have to be home to accept your delivery, the dry ice will keep your package frozen until you get home! If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

The package will stay frozen for up to 24 - 36 hours in transit. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!

Depending on your location, we ship boxes Monday-Friday. It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!

**Please note that the third-party couriers we work with may or may not ship on National Holidays such as New Years Day and Good Friday.

If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

Yes! You will receive a tracking number once your order has been picked-up from us.

Yes! Our packaging is fully curb-side recyclable.

If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery/ if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house!

Despite how interesting dry ice can be, please always be sure to handle it with care. Usually the dry ice will have dissipated by the time you receive your package, but if there is any remaining simply remove it by carefully by picking up the bag at the top, and place the remaining dry ice outside to dissipate. Do not directly touch the dry ice with bare hands.

The contents of your box will be quite cold due to proximity – we recommend using an oven mitt or a glove to unpack your box.

Once your order has been picked-up by a third party courier and shipped out, no changes, re-routes, or returns can be made. You will receive a reminder email 48 hours before your order renews, and it is your responsibility to make any necessary changes before your order is billed through, before it leaves our facility. 

Due to the nature of truLOCAL products, they cannot be returned.

We operate locally out of Ontario, Alberta, and British Columbia, and ship to most postal codes across Canada. If you wonder if we ship to your area, enter your postal code on this page to check.

We are available from 8:30am-4:30pm EST Monday- Friday. For any inquiries outside of those hours, please feel free to email us! We always do our best to respond to emails during the evenings and weekends, so if you don't catch us on the phone, you definitely will through email!

We don't have a physical retail store location. All of our orders are placed online through our website, and we ship straight to you!

We are always working to expand our coverage so please check back soon or reach out to our Customer Experience team at info@trulocal.ca or 1-800-680-1512.

You choose your box size, choose how often you would like it delivered, and fully customize the contents of your box! All of our orders are placed online through our website, and we ship straight to you!

We have three different box sizes. The Starter Box costs $155, the Family Box costs $279, and the Mega Box costs $349. You can customize your box by clicking the "Get Started" button. Don’t worry, clicking that button doesn’t mean that you are committing to placing an order, but it will allow you customize a box and see the products and the process!

Our Starter Box is a great box to sample because you can also try out the process of choosing which of our over 100 products will go in your box . You could also choose one of our many Curated Boxes that are pre-filled with our most popular items.

Our Starter Box comes with up to 36 servings of meat, the Family Box comes with up to 80 servings of meat, and the Mega Box has up to 104 servings of meat. It really depends on how much meat your household consumes.

No! There are no minimum orders. We have three different set box sizes to choose from. You can pause, skip, order a one-off box, or cancel at any time with no commitment or contracts!

The Starter Box contains 9 points, the Family Box contains 20 points and the Mega Box contains 26 points. Each item is represented by a different point value, so you can customize your box to fit your lifestyle!

Extra Points let you add items beyond your box's point limit. Whether you're craving an extra steak or planning a special dinner, Extra Points give you the flexibility to shop for the products you need. 

When choosing your contents, you’ll be notified that you have hit the points limit for your box – and you’ll be able to add additional points right then. The cost per Extra Point will depend on your box size. Items added with Extra Points can automatically roll over into future orders, making customization even easier. There are limits to how many Extra Points you can add to your box, please read our Extra Points blog for more information.

Yes, absolutely! You can adjust your next billing date online through your account.

To cancel your subscription, you’ll just have to log in through “My Account” and click on “Manage Subscription” on the left-hand side. Once you click on “Manage Subscription” you’ll see the red “Cancel Subscription” button!

To order a one-off box, please check out our selection of Curated Boxes. These boxes are crafted with our favourite products for you to taste and try out! They make an excellent gifting option for family and friends as well.

Yes, absolutely! You can switch your contents up each time! Just be sure to edit your contents in between receiving your box, and your next scheduled billing date!

Just be sure to edit your contents in between receiving your box, and your next scheduled billing date! You can check your next scheduled billing date online on your account.

You can check your next scheduled billing & shipping date online on your account, under "My Account".

It is your responsibility to check your account for upcoming billing dates, and to check your emails for a reminder email before your order is scheduled to be billed! You will receive a reminder email 48 hours before your order is scheduled to renew. You can make any necessary changes to your order or subscription before your order has been billed through.

You can switch your frequency online through your account!

You can switch your box size online through your account!

Yes, absolutely! You can put your orders on hold for as long as needed. You can do this through your account online.

To change your shipping address, you can login to your account and click My Account" then "Update Shipping Info".

Each customer has their own referral code, you can find this code under "My Account" then "Referrals"-- you can share your personal code with friends and family members. Every time a new truLOCAL customer signs up with your unique invite code, they’ll get a 15% discount on their first box – and you’ll get 500 Rewards Points that you can redeem for free stuff in your next box! 

A referral code can be added to any new subscription through the promo card section of checkout. Discount will be applied to base box price only. There’s no limit on how many people can use your invite code.

A promo code can be entered on the checkout page when ordering any size of subscription box.

Promo codes cannot be combined with other offers, and do not apply to one-off, promotional, bulk, or holiday boxes.

If you have more than one code handy, you can choose whichever one you would like to redeem upon checkout! Promo codes and referral codes cannot be combined.

Promo codes are only valid with Starter, Family, or Mega subscription boxes, and cannot be combined with any one-off, promotional, bulk, or holiday boxes.

Feel free to reach out to our Customer Experience team with any questions at all at info@trulocal.ca or 1-800-680-1512

Yes! We carry a variety of both organic and non-organic products. Please check out out a list of our full product offerings through the "Our Products" page.

We partner with trusted suppliers who use a variety of responsible feeding practices. Our offerings include grass-fed and finished, grass-fed grain finished, vegetarian, NON-GMO, and certified organic feed. We’re committed to transparency, we are continuously reviewing information about our suppliers and their farming and feeding practices.

Click the product image to display a description, product weights, nutritional information, ingredients, and even some cooking tips!

We are working on introducing new products each month. We keep track of all the requests that come in, so definitely be sure to let us know if there is anything you would love to see added!

Feel free to check out the suppliers we work with on our supplier page. 

"Raised Without Antibiotics" means that the animals have never been given any antibiotics throughout the course of their lives.  All meat in Canada is "Antibiotic Free". By law, all meat is required to go through a withdrawal period before it can be processed for consumption.

Grass-fed beef cattle is often finished with a corn or other grain diet, while grass-fed and finished beef cattle are on a forage diet their entire lives. To learn more about grass-fed beef at truLOCAL check out this page: https://trulocal.ca/grass-fed-beef/

Free-run hens can move freely inside a barn, while free-range hens enjoy the same indoor freedom but also have access to the outdoors when conditions allow. In short, free-run refers to indoor mobility, while free-range includes both indoor space and outdoor access.

Yes! We’re proud to say that 100% of our land-based proteins are born, raised, and processed in Canada. We do carry a small selection of seafood items that, while sourced by trusted Canadian companies, come from outside the country. However, these seafood products are sustainably sourced and meet our strict quality standards.